Starting this July, the My Social Security portal is available 24/7 — offering uninterrupted service and convenience for all users.

Access Anytime, From Anywhere

This customer-focused upgrade means you can now handle your Social Security needs at any hour — day or night. Whether you’re submitting documents or checking benefit information, help is always just a few clicks away.

This update eliminates long-standing frustration with scheduled downtimes.

Digital Tools for Every User

The portal isn’t just for retirees. Anyone with a Social Security number can benefit. From checking eligibility to downloading critical forms, it’s all online and instant.

Here’s what you can do with My Social Security:

• Replace lost or stolen Social Security cards

• Upload and manage official documents

• Submit online forms

• Set or change direct deposit details

• Get tax documents for SSA payments

• Update your mailing address

• Print benefit verification letters

• Track application progress

• Access your official Social Security Statement

• Estimate future benefits for yourself or your spouse

Commissioner Frank Bisignano’s Vision for SSA

Commissioner Frank Bisignano declared this modernization effort a turning point.

“My top priority is to transform SSA into a model of excellence,” he said. “Americans deserve better — and now they’re getting it.”

He credited the agency’s staff for driving real change and making these upgrades possible.

SSA’s System Had Been Struggling

In recent years, the SSA faced mounting issues. A wave of Baby Boomer retirements caused increased demand. Staffing challenges and outdated tech led to long wait times and declining satisfaction.

The agency had also ranked last among large federal employers for employee morale. These reforms aim to reverse that.

Additional Major Upgrades Across the Board

Alongside the 24/7 portal, SSA implemented these improvements:

• Installed new phone systems in 70% of field offices

• Decreased hold times on the national 800 number by 35%

• Made 90% of calls fully self-service or callback-enabled

• Introduced a more efficient field office model, slashing customer wait times by 10%

Together, these changes reflect a system being rebuilt from the ground up.

Efficient, Fast, and Customer-Centric

SSA’s digital push reflects a new commitment to customer-first service. For decades, government services lagged behind private-sector innovations. Now, the tide is turning.

Real-time access, streamlined self-service, and fewer in-person visits create a more satisfying experience for all.

SSA’s Promise for the Future

This 24/7 upgrade is just one step in a larger plan. The SSA intends to continue modernizing its systems, reduce burdens on staff, and give every American easier access to critical benefits.

In today’s digital world, government services must meet the expectations of the people. SSA is finally doing just that.

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